OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
134 ratings and 71 comments received in the last 90 days.
04 July 2025
Good friendly atmosphere in the premises matched by the staff.
04 July 2025
Attentive and friendly staff. All queries and requests answered and completed quickly and efficiently, in spite of staff transition. I'm particularly grateful to Luke and Thomas for their diligence and assistance.
01 July 2025
Everything was completed ahead of schedule
25 June 2025
Tom Wilkinson who sorted everything out for me was very helpful sorting all the paper work.
12 June 2025
Really friendly team,great sales manager Love the car
09 June 2025
It was trouble fee and very reassuring experience.
05 June 2025
Again Ewan was always on hand to help.
28 May 2025
Was made to feel welcome as soon as I walked in
09 May 2025
Adam was brilliant knowledgeable, helpful, and made the whole process smooth and enjoyable.My husband&I collected the car, and unveiling it with a big red bow was such a special touch.We even captured the moment on video because it was that memorable
09 July 2025
Not very satisfied as the part required was no longer manufactured by BMW
07 July 2025
As above
07 July 2025
I love my car. I had gone to another BMW garage and was very disappointed and dissatisfied at the level of service. BMW Marshall restored my faith in the brand . Thank you
07 July 2025
Very informative staff
06 July 2025
Excellent from start to finish
06 July 2025
Again same as above, the care and service they provide is exceptional
06 July 2025
The team exceeded my expectations by checking over my recently bought vehicle. Also I was advised to purchase the insured BMW warranty which I did to mai tsin the vehicle with Marshall.
06 July 2025
Excellent service in particular Gareth
04 July 2025
Polite and friendly staff
04 July 2025
The team at Marshall's are always professional and prepared to put in that little bit extra to help,
09 July 2025
I was very satisfied. The whole bmw team where professional and always answered any questions I had.