OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
209 ratings and 103 comments received in the last 90 days.
04 November 2024
From the moment I arrived at Marshall BMW you were made most welcome. A lovely coffee served by Wendy.
04 November 2024
Jnow what they are speaking about
12 October 2024
Excellent service from start to finish
10 October 2024
Good communication throughout. The car was delivered earlier than expected but was kept fully dated. The day of collection was great pity it was raining and I didn't feel well but a new car always brings a smile and positive feelings.
07 October 2024
The Grimsby BMW has a nice welcoming family feeling about it, that's why we drove 45 miles to buy our car from there passing a couple of BMW dealerships on the way based on a previous experience which has again been consolidated this time.
07 October 2024
This is the second BMW I've bought from Marshalls Grimsby and they always try to do a good deal to retain my custom.
24 September 2024
Fully informed throughout the process with no hard sell
17 September 2024
Adam Kissane was very professional and went above and beyond
15 September 2024
Staff were easy to communicate with
13 November 2024
Explained above. Customer service was second to none, and despite only being a recall so work was carried out for free I was still given a full valet and winter health check.
13 November 2024
I was kept informed at all times.
12 November 2024
As above. Service manager very friendly, helpful and knowledgable.
12 November 2024
Gareth helped me out during my visit with other questions I had that needed answering.
11 November 2024
Easy and trouble free with the team and service department.
11 November 2024
Gareth was very professional and helpful
09 November 2024
Car cleaned and promptly returned
05 November 2024
Professional and personable service ( problem with courtesy wash and vac sorted on 3rd attempt thank you!)
05 November 2024
Very professional from when I stepped into the dealership to leaving a satisfied customer.
05 November 2024
As always, excellent
05 November 2024
Everything was sorted quickly, from part exchange to delivery of my new car.