OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
180 ratings and 106 comments received in the last 90 days.
23 March 2025
Fantastic, friendly, and attentive.
12 March 2025
Reception staff were very friendly and welcoming. Sales Advisor was efficient, and provided speedy responses to telephone calls, with informative follow up emails. Provided a thorough and detailed explanation of the vehicle functions on handover.
12 March 2025
Marshall Grimsby is an excellent dealership that I have done business with for cars and Motorrad for many years. The whole team are great but Ewan Freeland in particular is a great ambassador of the business and someone I always find exceptional.
11 March 2025
The sales person could have had better knowledge of BMWs app. I say this as i was given the impression the ventilation feature on the app would defrost the car in a morning, this is not the case for petrol vehicles.
11 March 2025
From beginning to end the sale of my car was so easy every question I had was answered straight away
09 March 2025
Looked after by all
06 March 2025
Car was delivered on time and really happy with the contact throughout ordering
04 March 2025
The car we wanted was ordered and delivered within two weeks.
04 March 2025
Waiting around for ages, car not ready. Very little time left to set up the IT and we have very little IT experience when it comes to these matters. Ended up doing a 250 mile trip to our sons who set it all up for us.
26 March 2025
Everyone was really lovely, kind & professional. Being a female alone, the staff all helped me feel truly welcomed & at ease.
26 March 2025
Explained process and work completed clearly along with good communication throughout the repair period.
25 March 2025
Booked in on time. Understood my problem. Had it ready when I needed to collect it.
25 March 2025
Nice clean place good staff and listened just very small now with bike and cars been at same location need a newer/bigger place
24 March 2025
service was efficient, staff helpful throughout
24 March 2025
Very satisfied
23 March 2025
Always use Marshall's Grimsby and think they are very good here
23 March 2025
Could not get any better
22 March 2025
Gareth at Marshall Grimsby was very helpful and kept me informed of developments even when the MOT rolling road had broken down due to a software issue. He ensured due to this problem that he provided me an alternative date for the MOT ASAP
21 March 2025
Service was great especially Sam who was very helpful from start to finish.
27 March 2025
Ewan was fabulous and helped me with everything. Guided me on the process. Great knowledge and advice. Excellent work