As a Service Advisor, you play a vital role in the dealership, being the point of contact between the customers and our workshop. You will be based front of house in the showroom, so will need to be passionate about customer service. Full training is provided, so you don’t need to have worked in a car dealership before. Your first couple of weeks will include our Marshall Customer Journey induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.

Who you are 

• Previous customer service experience is essential

• You will have a passionate about the customer journey and giving a great customer experience

• You are comfortable working to deadlines and managing customer expectations with regular communication and updates

• You will have strong attention to detail and be organised, as you will manage your own customer base and workload

• Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary

• Tech savvy, ideally having used CRM systems in the past

What you’ll do 

• Establish and manage the customer relationship ahead of their booking, greeting them on arrival

• Supporting the customer’s experience through their Marshall journey in a positive and proactive manner

• Act as an advocate for the business and the customer as the subject matter expert, supporting their decision making to achieve desirable outcomes

• Complete all administration duties linked to the customer in an accurate and sympathetic manner

• Proactively supporting the customer with future requirements

• Working as part of a team to drive outstanding customer service and retention

To apply for this position, please click here.